7. Overseas disclosure
We do not intend to disclose your personal information overseas, and cannot foresee any circumstance in which the need to do so might arise. We do acknowledge, however, that as part of our backup system, some of your information might be stored overseas (for example if we use “cloud storage”), but the information will not be available to be accessed by any person overseas.
8. Security of information
We will take reasonable steps to protect any information within our direct control from misuse, interference, loss, unauthorised access, modification or disclosure. Such information will be held by us either physically or electronically securely.
We will also endeavour to ensure that any third party who holds information on our behalf (such as a data centre or “cloud storage” operator) has in place adequate procedures to maintain the information securely.
9. Access and correction
The Privacy Act provides that, subject to some exceptions, you have a right to know what information we hold about you including information we have obtained from any credit reporting bodies. If you wish to access the personal information we hold about you, including information we have obtained from a credit reporting body, you should make contact with us in any of the following ways:-
- National Credit Providers Association
Level 1, Suite 380
241 Adelaide Street
BRISBANE QLD 4000
It may be necessary for us to verify your identity before we can provide any information.
We will usually be able to provide this information to you within 30 days of the request. Should we require longer, we will write to you advising you of the reason for seeking additional time. We may require you to pay our reasonable costs of providing this information to you. There are restrictions in relation to those costs contained in the law.
If possible, we will provide you with the personal information in the form you request. However, in some circumstances it may be necessary for you to access that information in a method determined by us, but we will always make it as easy as possible for you to access that information.
There may be occasions where we cannot provide you with that information. In such a case we will write to you and give you our reasons.
You can request that any personal information we hold be corrected if it is inaccurate, incomplete or out of date. If you wish to make such a request you should contact us by any of the methods set out above.
If your request relates to information that we have received from a credit reporting body, we will contact the credit reporting body and advise them of your request.
If we agree with you that your information is inaccurate, incomplete or out of date we will make the appropriate changes and will write to you and tell you the changes we have made within seven days of making that change.
If we do not agree that the information is inaccurate, incomplete or out of date, we will write to you giving you the reasons why we have formed the opinion and tell you what steps you can take as a result of our refusal to change the information.
You are entitled to complain if you believe we have not dealt with your personal information in accordance with the provisions of the Privacy Act (including the 13 Australian Privacy Principles).
If you wish to make a complaint, you should first contact us telling us what the complaint is and we will do our best to resolve the complaint with you. If we believe that we cannot resolve the complaint within 30 days, we will write to you telling you why and seeking further time.
Click here for access to a contact form to our CEO if you have a privacy complaint.
If you feel we have not adequately or fairly dealt with your complaint then you are entitled to contact an appropriate external party which is the Australian Information Commissioner.
The contact details for the Office of the Australian Information Commissioner are as follows:-
- 1300 363 992
- 02 9284 9666
- GPO Box 5218, Sydney NSW 2001
- [email protected]
Click here for complaint form: https://forms.business.gov.au/aba/oaic/privacy-complaint-/